Frequently asked questions
Most frequent questions and answers
How do I know you are a legitimate company?
We have been connecting travelers with guides since October 2015 – nearly more than three thousand people have now taken our tours.
You have the opportunity to read the thousands of verified traveler reviews on our website, and also on other 3rd party sites, like Verified-Reviews.com or TripAdvisor. You can also just call us anytime, and speak to one of our friendly members of staff!
We also invite you to have a look at and engage with our Social Media pages:
Do I need to tip my guide?
Just on your own wish. , the guide may accept a tip, if offered.
All the guides set their tour prices to ensure they are appropriately compensated for their time. As such they do not rely on tips from tours. All guides are aware of this policy.
If you would like to help your guide, you can leave a thoughtful review of your tour for future travelers to see.
What should I do if my tour cannot go ahead as planned on the day?
If for any reason there is an issue on the day of your tour which would stop the tour going ahead as planned (i.e. a member of your group is unwell, you cannot find your tour guide, etc…) then please call our dedicated 24 hour emergency line at +250789664395
Alternatively, you can also contact us through our Online Chat channel; on the bottom right corner of the page you will find a message icon, just click on it to start the chat.
A member of our support staff will be able to assist you immediately and provide you the options available to you.
Is my payment secure?
Yes. Our online payment system encrypts your payment information to protect you from fraud and unauthorized transactions. Your payment method will be charged once the reservation is made.
How long is my tour valid for?
You don’t need to change the date for your purchase as it can be used from the moment you purchase.
Why do I need to reserve a specific date if the tour is valid forever and is self-guided?
We can send you download reminders, road closure updates, and other date-specific notices if we know when you intend to take the tour.
Can I make changes to my booking after I reservation?
Day 1 of this tour is an arrivals day, which gives you a chance to settle into your hotel and explore your destination. The only planned activity for this day is an evening welcome meeting at 7pm, where you can get to know your guides and fellow travelers. Please be aware that the meeting point is subject to change until your final documents are released.